A careful record
How we handle the information needed to run the Brutaluxe studio and deliver objects around the world.
01
When you browse or order, we may collect your name, email, phone number, billing and delivery address, order details, payment status, device information, and messages. Payment card details are handled by our payment provider and are not stored by Brutaluxe.
02
We use information to process and deliver orders, provide support, communicate about orders, prevent fraud, improve the site, manage returns, and meet accounting, tax, customs, and legal obligations. We only send marketing where permitted and you can unsubscribe at any time.
03
We share information needed with Shopify and payment, fulfilment, shipping, analytics, email, hosting, and support providers. Carriers and customs authorities may require recipient information to deliver or clear an international shipment. We do not sell personal information.
04
The site may use essential cookies for shopping, region, language, security, and session functions. We may also use analytics tools to understand site performance. Your browser can restrict cookies, though some store functions may not work correctly.
05
Our service providers may operate in different countries, so information may be processed outside Hong Kong or your delivery country. We keep information only as long as needed, including for order, accounting, dispute, and legal record-keeping requirements.
06
You may ask us to access, correct, or delete personal information, subject to legal and operational limits. Email info@bruta.luxe with your request and enough detail to identify the relevant order or conversation. We may need to verify your identity.
07
We may update this policy when our services or legal obligations change. The current version is published on this page. This policy does not limit rights you may have under the privacy or data-protection law that applies to you.